CCExtractor is a tool that produces subtitles from TV use. Global accessibility (all users, all content, all countries) is the goal. With so many different formats, this is a constantly moving target, but we intend to keep up with all sources and formats.
By far the best way to get support is by opening a support ticket at our [issue tracker](https://github.com/CCExtractor/ccextractor/issues).
When creating a ticket:
- Make sure you are using the latest CCExtractor version.
- If it's a new issue (for example a video file that a previous CCExtractor version processed fine but now causes a crash), mention the last version you know was working.
- If the issue is about a specific file, make that file available for us. Don't just send us the output from CCExtractor, as we can't do anything about a screenshot that shows a crash. We need the input that actually causes it. You can upload the file to Dropbox, Google Drive, etc, and make it public so you get a download link to add to your ticket.
- If you cannot make the file public for any (reasonable) reason you can send us a private invitation (both Dropbox and Google Drive allow that). In this case we will download the file and upload it to the private developer repository.
- Do not upload your file to any location that will require us to sign up or endure a wait list, slow downloads, etc.
- If your upload expires make sure you keep it active somehow (replace links if needed). Keep in mind that while we go over all tickets some may take a few days, and it's important we have the file available when we actually need it.
- Make sure you set an alert in GitHub so you get notifications about your ticket. We may need to ask questions and we do everything inside GitHub's system.
