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Update Troubleshooting

Moritz Bunkus 2022-04-23 16:20:26 +00:00
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Troubleshooting.md

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The window doesn't open on the right display, menus open on different displays etc. See [this FAQ entry](https://gitlab.com/mbunkus/mkvtoolnix/-/wikis/Multi-display-support-broken-in-67.0.0) for details.
### Current versions: the GUI/mkvmerge crashes when starting to mux
This happens with recent AMD processors due to bugs in said recent AMD processors. BIOS/Firmware upgrades should fix the problem. See [issue 2589](https://gitlab.com/mbunkus/mkvtoolnix/issues/2589) for details.
### Current versions: Error message "JSON output could not be parsed"
It seems that certain anti virus tools prevent mkvmerge from getting executed properly. See [this FAQ entry](JSON-output-could-not-be-parsed) for more information.
## General help
mkvmerge includes a lot of features that you can turn on and off in order to influence how the output file will be constructed. The page [Improving playback compatibility with players](Improving-playback-compatibility-with-players) lists them all including a description of typical symptoms.